Management Essentials is a 9-Week Certificate Course.
The skills and abilities that make an employee an excellent individual contributor are distinct from the skills and abilities essential to being a successful manager or supervisor. For managers to be accomplished in this complex role, they must be proactive and develop a capacity to listen, to motivate, and to inspire action in those on their team or in their department.
SDEA's Management Essentials Certificate is ideal for new managers, as well as those interested in expanding their leadership capacity. Expert instructors will teach participants to leverage both technical skills and people skills to meet new challenges with increased confidence and skill.
The course covers the following topics:
- Employee Orientation for Supervisors
- Successful Interviewing Techniques for Supervisors
- Time Management & Delegation
- Becoming a Confident Leader
- 5 Steps to Managing Conflict
- Fundamentals of Employment Law
- Communication Skills
- Performance Appraisals: Managing the Process
- Documentation and Discipline
While we don't anticipate any changes, classes and instructors are subject to change.